Online terms

TERMS AND CONDITIONS ORDERING

You can send your order on-line any time of day or night using our secure site. Should you experience any problems with our site, email us and we undertake to investigate and reply back to you by email within 48 hours.


DELIVERY INFORMATION

All deliveries are by courier and direct to your door with delivery expected to take 3-5 days. The courier will require a signature upon delivery. If no one is home, he or she will leave a card requesting that you contact the courier office to arrange a suitable delivery time. Special delivery instructions can be given i.e. if no one is home, leave goods at back door. But we take no responsibility for loss of goods once goods have been delivered. An alternative delivery address can be supplied for delivery i.e. your work. Any shortages must be reported to Greencane within 24 hours, by email.


CHANGE OF MIND POLICY

Should you place an order either as a one-off purchase or as part of a Greencane subscription, then you have a period of 24 hours when we can interrupt and stop the delivery of this order. With a refund for the full purchase price to be made within 14 days. If 24 hours has already lapsed refer to return policy.


RETURN POLICY

All goods from Greencane Paper have a 100% money back guarantee. If you are not completely satisfied with our product contact us by email and we will pick up the remaining goods within one week of contact. This must be done within 7 days of the delivery date. The full carton purchase price will be refunded within 14 days of Greencane Paper being first contacted via email.


Subscription Amend and Cancellation Policy

We want to make this simple and workable for you. So just email us your frequency change or a cancellation using our contact email address. We will send you an email reply with 3 working days confirming your changes.


SECURITY

Greencane Paper takes security seriously. Our ordering page is designed using Amazon’s AWS platform & infrastructure and enlists a leading subscription based platform which specialises in the secure handling and storage of important information. The Greencane ordering page is secured using industry standard SSL encryption. No credit card information is accessible to Greencane Paper.

For further details on security of our platform please visit https://www.chargebee.com/security.html


PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with Privacy Act legisation. We confirm we only collect information about you for 2 reasons: first, to process your order and secondly to provide you with the best possible service.

As you browse our website, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit this page to opt out of AdRoll’s and their partners’ targeted advertising.

If at any time you no longer wish to receive information about our products or services you can e-mail us and we will remove your contact details from our mailing list. The type of information we will collect about you includes: Your name, address, phone number, email address & goods you have bought. We will never pass on your details to any third party without your explicit and individual consent.


Contact Details & Warehouse Addresses